Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our mental health resources
• Contact us with inquiries
• Participate in surveys or research
• Sign up for newsletters or alerts

The types of personal information we may collect include:

• Contact information (name, email, phone number)
• Demographic information (age, gender, location)
• Health information relevant to providing mental health services
• Payment information for premium services
• Any other information you choose to provide

Automatic Data Collection

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address and location data
• Browser type and version
• Pages you visit and time spent
• Referring website addresses
• Other diagnostic data

We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your experience.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services
• To personalize your experience
• To improve our website and services
• To communicate with you about your account or our services
• To provide mental health support and resources
• To process payments
• To detect and prevent fraud
• To comply with legal obligations

Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We may share information with third-party vendors who perform services for us (e.g., payment processing, data analysis).
• For Legal Reasons: We may disclose information when required by law or to protect our rights.
• With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
• In Emergency Situations: We may disclose information to prevent harm to yourself or others, as required by mental health professionals.

We will never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure servers and networks
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Therapeutic records are typically retained for at least 7 years from the date of last contact, as required by professional standards and regulations.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete your information
• The right to correct inaccurate information
• The right to object to our processing of your data
• The right to request restriction of processing
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

For users between 13-18 years old, we recommend that parents or guardians review this Privacy Policy and discuss it with their children to ensure everyone understands how personal information will be collected and used.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Ghana and choose to provide information to us, please note that we transfer the data, including personal data, to Ghana and process it there.

Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@mindful.com
• By phone: (+233) 246 229 036
• By mail: Mindful Mental Health, Privacy Office, Akosombo, Ghana